![]() When we tried to discover the reason, we were palmed off with several "probable" reasons that all involved the manufacturer and the material we chose for this "semi-custom" sofa. I want to emphasize that we discovered the lateness when we called to check as we had not heard anything for over four weeks! We discovered through painful phone calls over three days that the store was notified within a week of the delay and did not notify us. My wife and I ordered this sofa from the Lenox Mall Atlanta, Crate & Barrel store and recently discovered that the order is going to be delivered late. I've missed days at work, I've inconvenienced myself and all I ever get is an "I'm sorry". I would love to move on from this however, I already have 3 pieces of furniture that match this last item I'm attempting to purchase. Order number 32299947 no longer shows in my account. Yesterday I logged into the account to check on when the item is scheduled to be in stock, and it appears my entire order has been cancelled. We have been in touch with Monique Roebuck. My wife then sends a message on the Facebook page. I was too exhausted to continue trying to get answer. Of course I attempted to call back but the wait time was too long. I totally think she hung up on me on purpose. She then stops speaking and I say hellomultiple times and the call disconnects. The resolution agent just tells me she is sorry a few times and I explain that sorry is unacceptable at this point. I receive a call at around 930 which I wake up to answer, a gentleman is very apologetic and tells me he is transferring me to a resolution agent who will provide some answers. He tells us he will have customer service call us when they arrive. I'm exhausted and sitting up waiting for the delivery, at 830am we receive a call from the delivery manager stating that the item scheduled to be delivered isn't available. My flight landed at 6am, and I was home by 6:10am.Īlso, please note that I received 2 calls while in Las Vegas to confirm my delivery on 11/10. ![]() I was traveling that day on a Red-Eye flight from Las Vegas. We go back and forth and she then schedules me for a confirmed delivery of November 10th from 7-10am. The Escalation Agent basically told me it was my fault because I should have gotten a call 2 days before. I took the day off, and around 9 am I didn't receive any confirmation of delivery, I called in and I was told there was a mistake, the item was never confirmed. She gave me a delivery date of October 31st. The CSR agreeded and told me she would waive the delivery fee. I called in and basically asked for free delivery since it had been almost 3 months waiting for this item to arrive. On or about October 25th, I received an email that the item was available for pickup. I called a few times to check the status of the order and was told it was still unavailable. I was scheduled to pick up in warehouse when available. I purchased Wyatt Grey 72" Media Console on August 7th along with another piece of furniture (Order 322999947).
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